How Have We Done?
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Overall great experience driver arrived exactly when communicated loaded up and rolled out real friendly and fast service 10/10 would use again
On 29 Dec 20, traveling from Texas to Alabama with my granddaughter, I hit something in the road that immediately took out my front tire on the driver’s side. I was on a bridge and was able to safely get over to the shoulder. The cars and trucks were roaring past. I looked out enough to see that my tire was totally flat with damage to my rim. I called AAA and was told a truck would be there. I tried to explain it would be dangerous for a repair. I told them I would need a new tire to get home. They suggested I call around to find a tire shop. It took forever before I got a call back from AAA. There was a problem with my location since I was on a bridge and AAA was not giving me hope. After a while, I remembered I had roadside assistance and warranty on the recently purchased tires so I called my tire shop. They gave me the number and I called. Bigg Boy Status Towing called me and assured me they would be there. I explained that I could not drive over 200 miles on a donut. In the meantime, I was calling around to find a tire shop with the tire size I needed. One shop had the tire but no time to do the work. Not even the dealership had the tire in stock. I was out of luck and resigned myself to staying overnight until a tire could be ordered for next day delivery. My granddaughter and I joked that we had taken a class to learn how to change a tire but not how to do so on a busy highway. I received a call back from Bigg Boy Status Towing and she assured me that she would work to find the tire and find a place to replace the tire. She calmed me down tremendously. We were so thankful to God to see the tow truck arriving after being there for three hours. Tyler was concerned and calming for us and I was concerned for his safety. It was so dangerous, we remained in the car as he lifted it on the bed of the tow truck and we traveled that way to the tire shop. Tyler made sure the tire was available and they would be able to get the job done. I was so relieved that these angels worked so hard to get my granddaughter and I back on the road so we could get home! They were so professional and compassionate at the same time. It surely made a difference. I highly recommend them! By the way, AAA never arrived or even called with an update.
JR & Desiree have assisted me twice with moving 2 buildings. They are professional and reliable and fair with their pricing! I sincerely appreciate the fact that they communicate and always interested in delivering absolute quality! I feel certain that we will be doing more business together in the near future with moving additional building for my personal/business use.
I contacted Tyler about getting my Jeep unlocked on a Sunday, he was at my home within an hour. Tyler was very professional and provided great customer service! I highly recommend this company.
Stranded on I-10 with a flat tire, one lug nut was rounded off and I was unable to remove it. Called BiggBoy for a tow. Tyler came out and was able to remove the bad lug nut, changed the tire and had us on our way. Thanks for the quick response time and a great job.
I was traveling for work yesterday, on my way home when I had a flat tire that was beyond repair. Jason was dispatched and was very prompt, knowledgeable and courteous. He walked in with me at Goodyear to provide assistance. When we were told that they needed to order a tire, he offered to bring me back to their office in order to provide my husband a shorter drive time from Covington. What a kind gesture! THANK YOU, JASON!
I was broke down blocking 3 fuel bays by turning around my breaks locked up,called them to help me and he was very nice,he told me what to do,by no means am I a mechanic, with his guidance he talked me through it and the problem was solved.
THANK YOU FOR YOUR HELP
Carl From ONALASKA TX
My truck was broke down,blocking 3bays of the fuel pumps I called him,he was very nice and told me what to do i am not a mechanic,but the way he told me how to do it was GREAT,IT WAS FIXED thanks to him I highly recommend him for any work. THANK YOU VERY MUCH
These guys came out and first relocated a portable shed for us from Bay St Louis to Pass Christian. While they were here we asked about having them relocate an old uhaul truck going to the same place as the shed and they were back in less than a couple of hours to grab that. Both drivers were very knowledgeable in what they were doing. Did I mention these things had been sitting for over 10 years so this wasn’t your normal moves. I would highly recommend these guys for your towing or portable shed moving needs. Very responsive, excellent customer service and they will get the job done at a very reasonable price!
Tyler did an awesome job getting our car to the dealership after it had broken down. He was professional, courteous and efficient. Thanks Tyler.